Privacy Policy

1. Introduction

Welcome to our service platform. We deeply understand that trust is paramount when you plan your travel and share personal information with us. This Privacy Policy aims to explain in detail how we collect, use, and protect your personal data throughout your use of our travel, hotel booking, car rental, visa processing, work permit processing, and flight booking services. We are committed to ensuring the security of your privacy while providing you with exceptional travel services.

2. Travel-Related Data We Collect

To provide comprehensive travel services and convenient booking features, we need to collect the following types of personal information:

• Identity Information : Name, date of birth, gender, nationality, passport details, ID information, and other identity verification required for travel and visa applications.
• Contact Information : Email address, home address, emergency contact details, and communication preferences.
• Travel Preferences : Attraction interests, accommodation preferences, dietary requirements, special assistance needs, and frequent traveler or membership program information.
• Booking Information : Itinerary arrangements, hotel reservations, flight details, car rental information, activity bookings, and travel dates.
• Payment Details : Credit card/debit card information, billing address, and transaction history (we store this information securely according to payment card industry standards).
• Visa and Work Permit Application Information : Work experience, educational background, proof of financial status, sponsor information, previous visa records, and other materials required for official applications.
• Technical Data : IP address, login data, browser type, device information, time zone settings, and location data when you use our website or mobile application.
• User Behavior : Search history, destinations browsed, offers clicked, and how you navigate on our platform to improve your booking experience.

3. How We Use Your Travel Data

Your personal information helps us provide and improve our travel services in the following ways:

• Booking Management : Processing your reservations with airlines, hotels, tour operators, and other travel service providers.
• Customer Service : Assisting with inquiries, processing travel changes, cancellations, and providing support before, during, and after your journey.
• Visa and Work Permit Application Processing : Preparing and submitting your visa applications, work permit applications, communicating with relevant government departments, and following up on application status.
• Personalized Services : Customizing search results and recommendations based on your past bookings, searches, and explicit preferences.
• Legal Requirements : Complying with immigration, customs, security, and other regulatory obligations related to international travel.
• Communication : Sending booking confirmations, itinerary updates, travel alerts, and important information about your upcoming travel.
• Marketing : With your consent, we may send personalized travel offers, destination inspiration, and promotional information that match your interests.
• Service Improvement : Analyzing how travelers use our platform to enhance our features, streamline booking processes, and develop new travel products.

4. Sharing Data with Travel Partners

To complete your travel bookings and process visa and work permit applications, we share relevant data with trusted third-party providers:

• Accommodation Providers : Hotels, resorts, and vacation rental operators will receive your booking details, arrival information, and special requests.
• Transportation Providers : Airlines, rail operators, cruise companies, and car rental agencies receive passenger information necessary for ticketing and reservations.
• Activity Providers : Tour operators, experience hosts, and attraction managers for arranging tourism activities.
• Payment Processors : Secure financial services that process your payment transactions.
• Travel Insurance Partners : If you purchase travel insurance through our platform, relevant details will be shared with the insurance provider.
• Immigration and Labor Departments : Passenger and applicant information may be shared with government agencies according to international travel regulations, visa and work permit application requirements.
• Visa Agents and Legal Advisors : Professional service providers assisting with your visa applications and work permit applications.

We only share the minimum information necessary for each partner to provide their services, and all partners are bound by data protection agreements.

5. Travel Data Security

Protecting your travel information is our top priority. We implement comprehensive security measures including encryption, access controls, secure payment processing, and regular security audits. We follow industry best practices to safeguard sensitive information such as passport details and payment data. Our team is trained in travel data security protocols to ensure your information remains protected throughout the booking process and your journey. For visa and work permit applications, we employ additional security measures to protect your sensitive personal files and government documents.

6. International Data Transfers

As a travel booking platform providing global services, we inevitably conduct international data transfers to complete your bookings and visa applications with travel service providers and relevant government departments worldwide. When we share your information with partners in other countries, we ensure appropriate safeguards are in place to protect your data according to international standards and regulations, including applicable requirements of the General Data Protection Regulation (GDPR) and China's Personal Information Protection Law.

7. Data Retention for Travel Records

We retain your travel booking information for the time necessary to complete your travel arrangements and comply with travel industry-specific legal obligations, including tax, immigration, accounting, and anti-fraud requirements. This typically includes keeping basic transaction data for 7 years. Visa and work permit application materials are usually retained for 2-5 years after the application is completed to facilitate renewals and subsequent applications. Information related to completed itineraries may be retained for longer periods for membership programs or to enhance future booking experiences, unless you request deletion.

8. Your Travel Privacy Rights

Regarding your travel data, you have the following rights:

• Right to Access : Request a copy of all personal data we hold, including past bookings and travel history.
• Right to Correction : Update or correct inaccurate information, which is especially important for travel document details.
• Right to Deletion : Request deletion of your data when it is no longer needed for travel purposes, subject to legal retention requirements.
• Marketing Preferences : Opt out of travel promotional communications while still receiving necessary itinerary information.
• Right to Data Portability : Receive your travel data in a structured format, transferable to another travel service.
• Right to Object : Object to processing your data for certain purposes, such as user profiling for personalized travel offers.

To exercise these rights, please contact our travel privacy team using the details in the "Contact Us" section.

9. Travel Website Cookies

Our travel booking platform uses cookies to enhance your experience when searching for and booking travel services. These cookies help us remember your preferred destinations, display appropriate currency options, keep you logged in during the booking process, and analyze how travelers use our website. You can manage cookie preferences through your browser settings, but disabling certain cookies may limit functionality, such as remembering your travel searches or saved itineraries.

10. Changes to Our Travel Privacy Policy

As travel regulations and data protection laws evolve, we may update our privacy policy. We will notify you of significant changes via email or by posting a notice on our booking platform. We encourage you to review this policy regularly, especially before arranging new travel.

11. Contact Our Travel Privacy Team

If you have questions about how we handle your travel data or wish to exercise your privacy rights, please contact us:

For urgent privacy matters related to upcoming travel, please indicate your booking reference number and travel dates in your message.

For urgent issues related to visa or work permit applications, please specify your application number and planned departure date so we can prioritize your request.