Evanly Travel

Booking Related

How do I book a flight?

You can use the flight search tool on our homepage. Enter your departure city, destination, and dates, and the system will show you available flight options. Select a suitable flight and follow the prompts to complete your booking.

How long after booking will I receive confirmation?

Usually within 5-10 minutes after payment completion, you will receive a booking confirmation email. If you haven't received it after 30 minutes, please contact our customer service.

Can I book for someone else?

Yes. When filling in passenger information, you can enter another person's name and ID information. Please ensure all information is accurate.

What information is needed for booking?

Usually required: passenger name (matching ID), ID number, email, etc. Specific requirements may vary by airline and destination.

Payment Related

What payment methods are supported?

We support multiple payment methods including: credit cards (Visa, MasterCard), Alipay, WeChat Pay, PayPal, etc.

Is payment secure?

Yes. We use industry-leading encryption technology to protect your payment information. All transactions are processed through secure payment gateways.

What if payment fails?

If payment fails, please check if your payment method has sufficient balance or contact your bank. You can also try using another payment method. If the problem persists, please contact our customer service.

Can I get an invoice?

Yes. After completing your booking, you can request an invoice in "My Orders". We support both electronic and paper invoices.

Visa Related

How long does visa processing take?

Processing time varies by country, usually 5-15 business days. Express visas may require additional fees. We recommend applying at least one month in advance.

Will I get a refund if my visa is rejected?

Visa fees collected by embassies/consulates are non-refundable. However, our service fee may be partially refunded. Please check our refund policy for details.

What documents are required?

Requirements vary by country, typically including: valid passport, photos, application form, itinerary, hotel booking, proof of financial means, etc. We will provide a detailed document checklist based on your destination.

Can I expedite the process?

Some countries support expedited services, but additional fees apply. Please contact our visa consultants for specific details.

Cancellation & Refund

How do I cancel a booking?

Log into your account, find the order in "My Orders", and click the "Cancel Order" button. Please note that cancellation policies vary by product and supplier.

How long until I receive my refund after cancellation?

Refunds are usually processed within 7-14 business days after cancellation approval. The exact time depends on your payment method and bank processing speed.

Can all bookings be cancelled?

No. Some special fare flights or hotels may not support cancellation or refunds. Please read the cancellation policy carefully before booking.

Are there cancellation fees?

This depends on the specific cancellation policy. Usually, early cancellations have lower fees, while cancellations close to departure may incur higher fees or no refund.

Account Related

How do I register an account?

Click the "Register" button in the top right corner of the page and fill in your email and password. You can also quickly register using your Google account.

What if I forget my password?

On the login page, click "Forgot Password", enter your registered email, and we will send a password reset link to your email.

How do I modify my personal information?

After logging in, click your avatar in the top right corner, select "Profile", and you can modify your personal information.

Can I delete my account?

Yes. Please contact our customer service to request account deletion. Please note that all your data will be permanently deleted and cannot be recovered.

General Questions

What are customer service hours?

Our online customer service hours are 9:00-22:00 daily (Kuala Lumpur Time).

How do I contact customer service?

You can contact us through: email (support@evanly.net), WeChat customer service.

What languages does the website support?

Currently we support Chinese and English. You can switch languages in the top right corner of the page.

How do I subscribe to promotional information?

Enter your email address at the bottom of the page and click "Subscribe". We will regularly send the latest promotional information and travel news.

Frequently Asked Questions